Williams Commerce is a digital agency, established for 15 years and part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business.

Role overview

The growth executive will help support the Growth team at Williams Commerce. This position is ideal for someone who is organized, has strong communication skills, and is eager to contribute to the sales process.

You will be reporting to the Chief Client Officer, the Growth Executive will ensure the smooth operation of the Growth department by handling administrative tasks, coordinating with other departments, and assisting in customer interactions.

This is a hybrid role (1/2 days working from our Leicester office and 3 days remotely)

 As a Growth Executive at Williams Commerce, you will:

• Assist the Growth team with daily administrative tasks, including preparing quotes, processing contracts, and managing sales documentation.
• Coordinate with other departments, such as finance and delivery management, to ensure seamless execution of sales contracts.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and contract details in the CRM system (Hubspot).
• Respond to customer inquiries via phone, email, or other communication channels, providing information and assistance as needed, and scheduling follow-up meetings for the Growth team, ensuring effective time management.
• Monitor and track sales performance metrics, helping to identify trends and areas for improvement.
• Contribute to the development and implementation of improved sales processes and procedures.

You will bring:

• Previous experience in a sales support or administrative role in a digital or e-commerce environment.
• Proficiency with CRM systems such as Hubspot, and Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent organizational and multitasking skills, with a keen eye for detail.
• Great verbal and written correspondence skills.
• Experience in handling time proficiency and tasks in a quick-moving environment
• A customer-centric approach, with a focus on delivering high-quality service.

 And in return, Williams Commerce offers:

• Up to 28 holidays + bank holidays
• Employee health care (after one year's service)
• Professional development: conferences, workshops, seminars, courses and webinars are all there for the taking.
• Healthcare and pension plans.
• Company equipment
• Discounted city parking
• Onsite gym
• Free healthy snacks

Why Us?

Williams Commerce recognises that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients.

As a growing, global company, we focus on fairness and inclusion, ensuring that merit, competence, and potential are the basis for all decisions about recruitment, development and appraisals. Williams Commerce takes pride in keeping up to date with employment law and best practices when promoting equal opportunities and ensuring a diverse workforce.