Plinc is a data marketing and technology agency. We help brands bring their first-party data to life to gain real competitive advantage. We are a group of solutions-focused data experts passionate about helping our clients achieve amazing things, whether it’s through expertly engineered data platforms or innovative analytics and strategic planning. We work with some of the world’s biggest and most respected brands and are at an exciting time in our evolution, with ambitious plans to scale our solutions and reach an even broader audience.

Role Overview

We are looking for a proactive Account Executive to join our Client Success Team in London. Reporting to the Account Director, you will help manage and enhance our relationships with clients, ensuring their success across multiple domains.

As part of your role, you will oversee the administrative, operational, and strategic delivery of services, including marketing technology solution management and development, multi-channel campaign execution, and data analysis and insight. Additionally, you will lead projects to support client engagement and achieve growth.

We operate a flexible hybrid working model, offering the best of both worlds—collaborative office time in London combined with the flexibility of remote working.

As an Account Executive at Plinc, you will:

• Provide administrative support to ensure the smooth running of your client account, including scheduling meetings, creating client agendas and contact reports, maintaining status documents, and updating financial reports to support billing processes.
• Develop strong client relationships, becoming the trusted first point of contact by managing communications, delivering excellence, and ensuring prompt and satisfactory resolution of support requests.
• Ensure all client campaigns and projects are delivered on time, within budget, and to specification by effectively resourcing and managing projects while tracking profitability to support positive account outcomes.
• Collaborate with other teams to ensure client briefs are realistic achievable, and offer the most effective solutions.
• Contribute to creating expert insights content and client case studies by supporting client workshops and quarterly business reviews, both organisationally and through content production

You will bring:

• An education to degree level with a technology, mathematics, business and/or marketing specialism.
• Experience using Microsoft Excel (can maintain complex spreadsheets), Word and PowerPoint.
• A customer-centric approach and knowledge of Customer Lifecycle strategies across multiple channels.
• Knowledge of statistical measures and reporting Key Performance Indicators (KPIs) with a dedicated approach to achieving outcomes that create a positive impact.

And in return, Plinc offers:

• Annual Performance bonus
• 25 days annual leave + additional days with service
• Holiday Purchase Scheme - buy up to 5 days
• 2 Community volunteer days
• Pension scheme
• Private Medical Insurance
• Hybrid working environment
• Gym membership discount
• Employee Assistance Programme
• Opt-in Private Dental Insurance
• Workplace Nursery Scheme
• Referral Bonus Scheme
• Eye Care vouchers
• Green Car Scheme
• Cycle to Work Scheme
• and more

Why Plinc?

Ask anyone who works here, and they will tell you that the best things about life at Plinc are the people and the amazing clients. If you are looking for a role in a nurturing, fun, people-focused environment and welcome the chance to test your skills working with super-ambitious brands, then this is the opportunity for you. We invest in our people and promote personal development, offering training and support for growth and a range of employee benefits. We are hybrid working between our London office base and WFH, and we encourage regular face-to-face engagement through team days and socials.

At Plinc, we are proud of our commitment to creating an inclusive and diverse workforce. We celebrate our differences and do not discriminate on the basis of race, ancestry, national origin, citizenship, social background, religion, gender identity, sexual orientation, age, marital status, disability, or veteran status. We believe that diversity is a strength, and we are dedicated to creating a work environment where everyone feels valued and respected. We invest in our employees' growth within the company, ensuring that everyone has the opportunity to develop their skills and grow their careers.