Account Manager
ABOUT US
Planning-inc is a data marketing and technology agency. We help brands bring their first-party data to life to gain real competitive advantage. We are a group of solutions-focused data experts, passionate about helping our clients achieve amazing things whether it’s through expertly engineered data platforms, or innovative analytics and strategic planning. We work with some of the world’s biggest and most respected brands, and are at an exciting time in our evolution, with ambitious plans to scale our solutions and reach an even broader audience.
Ask anyone who works here, and they will tell you that the best things about life at Planning-inc are the people and the amazing clients. If you are looking for a role in a nurturing, fun, people-focused environment and welcome the chance to test your skills working with super ambitious brands, then this could be the opportunity for you. We invest in our people and promote personal development, offering training and support for growth, in addition to a range of employee benefits. We are hybrid working between our London office base and WFH, and we encourage regular face to face engagement through team days and socials.
THE ROLE
We are looking for a talented individual to join our amazing Client Services team, to be at the forefront of driving transformation and growth for our clients. You will have had experience working with marketing technologies, supporting the planning and implementation of customer strategies in addition to drawing actionable insights from data analytics to help our clients to achieve their goals and aspirations.
RESPONSIBILITIES
- Understand our clients objectives to proactively explore potential project opportunities that would be valuable to the client and profitable for Planning-inc alongside managing the existing roadmap
- Develop, maintain, and grow client relationships to become the clients key contact and trusted partner
- Liaising with relevant stakeholders to translate client requirements into data driven campaigns and reporting solutions, managing the end-to-end process to ensure that projects are delivered on schedule to specification
- Helping our clients to measure success through tracking and analysis, interpreting data trends to converting insight into actionable recommendations
- Effectively manage all client teams on the account, balancing client priorities with commercial impact to ensure we are efficiently using internal resource
- Optimise the use of Planning-inc project management tools to accurately record and track time allocation to ensure project profitability
EXPERIENCE & SKILLS
- 2+ years’ experience gained within the direct/data marketing industry, preferably with demonstrable experience in working with both digital and offline datasets
- Knowledge of the processes involved in developing and maintaining large databases for clients
- Comfortable with analysis and interpreting insight to create actionable strategies
- Familiar with best practice reporting and KPIs
- Knowledge of Customer Lifecycle strategies across multiple channels
- Degree level, IDM Diploma or equivalent and numerate
OUR BENEFITS
- Annual Performance bonus
- 25 days annual leave + additional days with service
- Holiday Purchase Scheme - buy up to 5 days
- 2 Community volunteer days
- Pension scheme
- Private Medical Insurance
- Structured training, development opportunities and progression plans
- Social events and office treats
- Open and collaborative workplace culture
- Hybrid working environment
- Gym membership discount
- Perks at Work discounts
- Employee Assistance Programme
- Opt-in Private Dental Insurance
- Workplace Nursery Scheme
- Referral Bonus Scheme
- Eye Care vouchers
- Green Car Scheme
- Cycle to Work Scheme
EEO STATEMENT
Planning-inc is committed to training employees to help them grow within the company. We are committed to creating an inclusive and a diverse workforce. We uphold and celebrate our differences.
We do not discriminate; regardless of your colour, race, ancestry, national origin, citizenship, social background, religion, gender identity, sexual orientation, age, marital status, disability, or veteran status, you are welcome to join us.
- Department
- Planning-Inc
- Role
- Account Management
- Locations
- London - Great Portland Street
- Remote status
- Hybrid Remote
- Yearly salary
- £30,000 - £38,000
London - Great Portland Street
Workplace & culture
We work in a supportive hybrid environment with a culture that enables us to celebrate our differences as people from diverse backgrounds. We are challenged daily by our mission to inch towards making better versions of ourselves which translates into the growth of our brands and making them better.
About Next15
We are growth consultants. We are obsessed with finding ways to help our customers grow sustainably whether that’s focused on their revenue, brands or impact on the world. Everything we do is driven by data and embraces technology. We employ close to 4,000 people across 42 offices in 15 countries, incorporating 22 subsidiary agencies spanning digital content, marketing, PR, consumer, technology, marketing software, market research, public affairs and policy communications.
Our Mission
Our mission is to become the world’s leading growth consultancy. For Next 15, growth consulting isn’t just about growth in sales and profitability. It is growth in reputation, talent and product market share. It’s growth in valuation, innovation and talent retention. Growth is a complex problem, and it needs a sophisticated solution.
Businesses are increasingly one large, interconnected digital entity. A problem or opportunity in one area is now connected to everything else. We view our clients through this digital lens to knit together insight, creative, business design, digital build and customer engagement under one roof to solve today’s most pressing business challenges.
Environmental, Social and Corporate Governance
We have accelerated our commitment to running a more sustainable, equitable and diverse organisation that displays leadership in governance and values. We are using the internationally recognised B Corp framework to focus our strategy on people, planet and profit.
Account Manager
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